Refund policy

Note that there are no refunds after the sale of a painting. The deposit to reserve a painting is non-refundable, if you change your mind about the choice of work, contact us quickly at caritas.arts@gmail.com.

After receiving the work at his home in perfect condition, the new owner is responsible for the property and undertakes to take care of the canvas.

EXPOSURE TIPS: Do not expose the canvas directly to the sun, as the colors may change over the years. Keep the work in a place that is not too humid, as the wood support of the canvas could work over the years. The artist only uses quality materials and mediums, which certifies the durability and beauty of the work over time.

Caritas arts disclaims all liability after adequate delivery of the work, if it is damaged by breakage, fire, theft, vandalism or negligence.

The customer undertakes to take care of the work, Caritas arts disclaims all responsibilities and does not grant any exchange or credit if breakage occurs after receipt of the package by the buyer.

COPYRIGHT

The artist retains copyright in the work, which prohibits plagiarism, as well as the sale of reproductions of the work without the artist's consent.

This site allows you to purchase products or original works of art. Copyright must be paid to Caritas arts for reproduction and/or printing.

REFUND POLICY

We do not offer any refunds on works and items sold on the site. Only an exchange credit can be applied to the value of the painting. In case you would like to obtain a credit to exchange your painting, you must contact us within 24 hours of receiving your package. After this period caritas arts reserves the right to reject the request.

Please note that in all cases, you will have to assume the return costs and delivery costs of the new chosen painting. Credit for exchange can only be made when we have received the returned painting in its original condition.

*Refund for any painting arriving damaged*

Our guaranteed satisfaction or refund policy in the event of damage allows you to order without any problem. Any order delivered damaged will be fully refunded with photo proof. 

To be eligible for a return, your item must be unused and in the same condition you received it. It must be kept in the original packaging. 

 

To make a return, you must show us a receipt or proof of purchase.

 There are certain situations where only a partial refund is given: (if applicable)

*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.

* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all these steps, you still have not received your refund, please contact us at caritas.arts@gmail.com.

 

DAMAGED PRODUCTS OR ORDER ERROR

If there is an error on the order or you receive your package damaged, please contact us within 24 hours of receiving your package at caritas.arts@gmail.com. After this period caritas arts reserves the right to reject the request.

Sale items (if applicable)

For the purchase of an item on promotion, you will be refunded the purchase price, promotion included.

Exchanges (if applicable)

We only replace an item if it is delivered damaged. If in this case you would like to exchange it for another item, send us an email to caritas.arts@gmail.com

RETURN SHIPPING 

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over C$100, you should consider using a shipping service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us. 

TAX DEDUCTION FOR CANADIAN

The purchase of Canadian works of art offers the possibility of claiming, in certain circumstances, a tax deduction.

A taxpayer (individual, partnership, corporation or trust) who acquires an eligible work of art may, in certain circumstances, claim an annual depreciation deduction corresponding to 20% of the amount paid to the federal government and 33 1/3 % in Quebec.

The works of art must have been acquired for the exclusive purpose of earning business income, for example to decorate the reception, a conference room, the corridors or the office of a shareholder and to be in view of the customers of the company.

In the future, the taxpayer who sells an eligible work of art will, if the latter has increased in value, be taxed on the taxable capital gain and, if applicable, add to his business income the recovery of the depreciation which will have been claimed over the years. Finally, there is an opportunity to donate said works of art to charities and obtain charitable donation credits. Ask a tax specialist for more information.

REQUIREMENTS 

The works of art must have been produced by an artist who was a Canadian citizen or permanent resident on the date the work was created;

The works of art must have been acquired from an arm's length person;

The works of art must have been acquired for the exclusive purpose of earning business income, for example to decorate the reception, a conference room, the corridors or the office of a shareholder and to be in view of the customers of the company.

In the future, the taxpayer who sells an eligible work of art will, if the latter has increased in value, be taxed on the taxable capital gain and, if applicable, add to his business income the recovery of the depreciation which will have been claimed over the years. Finally, there is an opportunity to donate said works of art to charities and obtain charitable donation credits. Ask a tax specialist for more information.